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vapebusiness

How to make your customer service great

Great customer service can be all that stands between your store and a successful vape sale. Tom Gockelen-Kozlowski reports At the heart of a good customer service strategy is an understanding that the needs of the customer mus...

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vapebusiness

Global smoking numbers reach all-time high

The number of smokers has reached an all-time high of 1.1 billion, a report published by the Lancet has revealed. The research will provide further impetus to those promoting the role of harm-reduction products such as vape, he...

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vapebusiness

Holidaying Brits face smoke free beaches in Spain

UK holiday makers may be waiting for Spain to be added to the so-called “green list” in the weeks ahead but, according to a report in the Guardian, British smokers may not be able to light up on the country’s much-loved beaches for much lo...

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vapebusiness

PML plots post-pandemic success for IQOS

Eighteen cities across the North, South and Midlands will be the focus of a push by IQOS manufacturer Philip Morris (PML) to transition more smokers away from combustible tobacco. The announcement is part of a range of investme...

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vapebusiness

Alex Kapadia is driving vape message forward

“Also run retail businesses.” That’s what the Twitter bio tells you about Alex Kapadia, the professional racer who dreams of winning the Le Mans 24-Hour, the greatest sportscar race of them all. But, make no mistake, his retail businesses are not ...

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vapebusiness

JUUL boss on one year after the menthol ban

Almost one year after menthol cigarettes disappeared, one industry leader surveys the impact of the ban on UK sales  When the menthol ban arrived on 20 May last year, it was hoped (both by the industry and many public health fi...

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vapebusiness

Category guide: Focus on e-liquids

E-liquids remain a vital part of many stores sales and need a little time and effort to get right. Tom Gockelen-Kozlowski talks to the experts As a relatively cheap format with a huge array of flavours available, e-liquids reta...

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vapebusiness

COVID-19 causes worrying rise in UK smoking rates

A report by ITV news has highlighted how the increased stress caused by the Covid-19 pandemic has “fuelled Britain’s nicotine habit”, as more than half of smokers admitted to “stress-smoking” more, and 10 percent lapsing after having previ...

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